Terms of Service

Virtual Assists LLC

Effective Date: December 23, 2025

These Terms of Service ("Terms") govern access to and use of the website, services, and managed remote support solutions provided by Virtual Assists LLC ("Virtual Assists," "we," "us," or "our").

By accessing our website, submitting a hire request, executing a service plan, submitting payment, or otherwise engaging with Virtual Assists, you ("Client," "you") agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and any additional policies or agreements referenced herein.

If you do not agree to these Terms, you must not use our website or services.

1. Definitions

"Services" means managed remote staffing, workforce coordination, and operational support services provided by Virtual Assists.
"Remote Professional" or "Virtual Assistant" means an individual providing services through the Virtual Assists managed service model.
"Client Materials" means data, instructions, content, credentials, and materials provided by the Client.
"Work Product" means deliverables produced in the course of providing the Services.

2. Services Overview

Virtual Assists provides managed remote staffing and workforce support services to businesses globally. Services may include sourcing, vetting, onboarding coordination, workforce continuity, task coordination, and structured quality frameworks.

Virtual Assists does not provide legal, tax, accounting, medical, employment, or regulatory advice.

Unless expressly stated in a written agreement, Services are provided on a best-efforts basis and do not guarantee specific results, outcomes, or business performance.

3. Service Relationship Structure

3.1 No Employment, Agency, or Partnership

Clients do not employ or contract directly with individual Remote Professionals and do not directly manage their day-to-day work as an employer.

Nothing in these Terms creates an employment, co-employment, agency, partnership, joint venture, fiduciary, or franchisor relationship between the Client and any Remote Professional.

Remote Professionals do not act as employees, agents, partners, or authorized representatives of the Client or Virtual Assists.

3.2 Authority Limitations

Remote Professionals have no authority to bind the Client or Virtual Assists, including signing agreements, committing funds, making representations, or assuming obligations, unless expressly authorized by the Client in writing.

3.3 Allocation of Responsibilities

Client Responsibilities:

Define business objectives and desired outcomes
Review, approve, and determine use of Work Product
Retain responsibility for all business decisions

Virtual Assists Responsibilities:

Workforce coordination and continuity planning
Operational structure and service delivery support
Role transitions and replacements where applicable

Remote Professionals:

Perform assigned tasks within defined roles
Operate within the managed service framework

4. Client Responsibilities

Clients agree to:

Provide lawful, accurate, and complete instructions
Use Services in compliance with applicable laws, regulations, and platform policies
Maintain appropriate internal controls, access permissions, and security safeguards
Review and approve all Work Product prior to use
Refrain from requesting unlawful, deceptive, fraudulent, or unethical activities

Virtual Assists is not responsible for outcomes resulting from Client instructions, misuse of Work Product, or failure to review deliverables.

Client is solely responsible for determining whether its use of the Services complies with applicable laws, regulations, and industry-specific requirements, including but not limited to employment laws, privacy and data protection laws, export controls, and sector-specific compliance obligations.

Virtual Assists does not monitor or verify Client compliance with such obligations and disclaims responsibility for Client misuse of the Services.

5. Access, Credentials & Financial Authority

Clients are solely responsible for granting, managing, and revoking access to systems, software, data, and tools.

Clients must use appropriate security practices, including role-based access, multi-factor authentication where available, and secure credential-sharing methods.

Remote Professionals are not authorized to:

Hold or transfer Client funds
Make payments or financial commitments
Access personal or financial accounts unless expressly approved in writing by the Client

Virtual Assists bears no responsibility for losses arising from access permissions granted by the Client.

6. Fees, Billing & Payment

Clients contract directly with Virtual Assists LLC for Services.

Fees are billed in advance unless otherwise agreed in writing
Payments for Services rendered are non-refundable
Payment processing is handled by third-party providers
Virtual Assists compensates Remote Professionals independently

Clients are responsible for all applicable taxes, duties, and fees imposed by their jurisdiction.

7. Term, Cancellation & Termination

7.1 Cancellation

Clients may cancel Services pursuant to the plan or agreement in effect at the time of purchase. Cancellation does not entitle the Client to refunds for completed or partially completed service periods.

7.2 Termination for Cause

Virtual Assists may suspend or terminate Services immediately if the Client:

Violates these Terms
Fails to pay fees when due
Engages in abusive, unlawful, or deceptive conduct
Creates legal, compliance, reputational, or security risk

8. Intellectual Property

8.1 Client Materials

Clients retain ownership of Client Materials.

8.2 Work Product

Upon full payment, Clients receive a non-exclusive, royalty-free license to use Work Product created specifically for them.

Virtual Assists retains ownership of its methodologies, systems, templates, tools, and internal processes.

9. Confidentiality & Data Protection

Each party agrees to maintain the confidentiality of non-public information disclosed in connection with the Services.

Data protection practices are governed by the Privacy Policy and any applicable data processing agreements.

10. Third-Party Platforms & Tools

Services may involve third-party platforms, software, or tools.

Virtual Assists does not control and is not responsible for the availability, performance, compliance, outages, or changes of third-party services.

11. Disclaimers

Services and the website are provided "AS IS" and "AS AVAILABLE." To the maximum extent permitted by law, Virtual Assists disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12. No Reliance on Marketing or Informal Statements

Client acknowledges that it has not relied upon any statement, representation, testimonial, projection, or promise not expressly set forth in these Terms or in a written agreement executed by Virtual Assists.

Any descriptions of services, capabilities, staffing models, or outcomes in marketing materials, proposals, or communications are provided for informational purposes only and do not constitute binding commitments.

13. Limitation of Liability

To the maximum extent permitted by law:

(a) Virtual Assists shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, data, or business opportunities.

(b) Virtual Assists’ total aggregate liability arising out of or relating to the Services shall not exceed the greater of (i) USD $2,500 or (ii) the fees paid by the Client to Virtual Assists in the three (3) months preceding the event giving rise to the claim.

Certain jurisdictions do not allow the exclusion or limitation of liability; in such cases, liability shall be limited to the maximum extent permitted by law.

14. Force Majeure

Virtual Assists shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including acts of God, natural disasters, pandemics, labor disputes, governmental actions, internet or telecommunications failures, platform outages, utility interruptions, or third-party service disruptions.

15. Indemnification

Clients agree to indemnify and hold harmless Virtual Assists from claims, damages, losses, or expenses arising from:

Client instructions or misuse of Services
Violation of laws or third-party rights
Breach of these Terms

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Florida, unless Virtual Assists elects binding arbitration.

17. Modifications

Virtual Assists may update these Terms periodically. Updates will be posted with a revised effective date. Continued use constitutes acceptance.

18. SMS Communications

By providing a telephone number to Virtual Assists LLC, you consent to receive transactional SMS messages related to your account, onboarding, service coordination, or administrative updates. Consent to receive SMS messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact hello@virtual-assists.com.

Virtual Assists does not send marketing or promotional SMS messages without separate, explicit consent. Where required by law, messages may be sent using an automatic telephone dialing system.

19. Survival

Sections relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and payment obligations shall survive termination or expiration of these Terms.

20. Severability and Reformation

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

21. Good-Faith Interpretation

These Terms shall be interpreted in good faith, in a commercially reasonable manner, and in accordance with the parties’ intent to provide managed services rather than employment, agency, or staffing arrangements.

22. Contact

For legal or contractual inquiries:

hello@virtual-assists.com