Privacy Policy
Virtual Assists LLC
Effective Date: 12/23/2025
Virtual Assists LLC (“Virtual Assists,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, share, and safeguard personal information when you visit our website, engage our services, or otherwise interact with us.
This Privacy Policy applies to website visitors, clients, prospective clients, affiliates, and other individuals whose personal data we process.
1. Who We Are
Virtual Assists LLC
Sarasota, Florida, USA
Email: hello@virtual-assists.com
We provide managed remote staffing and workforce support services to businesses globally.
2. Scope of This Policy
This Privacy Policy covers:
Website visitors and inquiries
Client representatives and end users
Affiliate and referral participants
Communications, onboarding, and service delivery
It does not replace or override contractual data protection terms (such as Data Processing Agreements) entered into with clients.
3. Types of Personal Data We Collect
Depending on how you interact with us, we may collect:
3.1 Information You Provide
Name, email address, phone number
Company name and role
Billing and payment-related information (processed via third-party providers)
Communications and inquiries
Affiliate application details
3.2 Information Collected Automatically
IP address
Browser type and device information
Pages visited and interaction data
Basic analytics and log data
We do not intentionally collect sensitive personal data unless explicitly required for service delivery and agreed upon in writing.
4. How We Use Personal Data
We use personal data to:
Provide and manage our services
Respond to inquiries and requests
Process payments and manage subscriptions
Operate and improve our website
Manage affiliate relationships
Comply with legal and regulatory obligations
Maintain security and prevent fraud
We do not sell personal data.
5. Legal Bases for Processing (Where Applicable)
Where required under applicable data protection laws (including GDPR), we process personal data based on:
Performance of a contract
Legitimate business interests
Legal obligations
Consent (where required)
6. Client Data & Service Delivery
When providing services to clients:
Clients act as data controllers
Virtual Assists acts as a service provider / data processor
Access to client data is limited to what is necessary to deliver services
Remote professionals access data only within defined roles and security controls
Client data is processed solely in accordance with contractual instructions.
7. International Data Transfers
Because we operate globally, personal data may be transferred to and processed in countries outside your country of residence, including the United States.
Where required, we use appropriate safeguards to protect personal data in accordance with applicable laws.
8. Data Sharing & Third Parties
We may share personal data with:
Payment processors (e.g., Stripe, PayPal)
Website hosting and analytics providers
CRM, communication, and productivity platforms
Professional advisors (legal, accounting)
Remote professionals engaged to support service delivery (under confidentiality obligations)
We do not authorize third parties to use personal data for their own independent purposes.
9. Data Security
We implement reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.
No system is completely secure. We cannot guarantee absolute security, but we take protection seriously.
10. Data Retention
We retain personal data only for as long as necessary to:
Fulfill the purposes described in this Privacy Policy
Meet contractual obligations
Comply with legal, accounting, or regulatory requirements
11. Your Rights
Depending on your location, you may have rights to:
Access your personal data
Correct inaccurate information
Request deletion
Object to or restrict processing
Request data portability
Withdraw consent (where applicable)
Requests can be submitted to: hello@virtual-assists.com
We may need to verify your identity before responding.
12. Cookies & Tracking Technologies
We use cookies and similar technologies for:
Essential website functionality
Basic analytics and performance monitoring
Details about cookies are provided in our Cookie Policy.
You may manage cookie preferences through your browser settings or applicable consent tools.
13. Affiliates & Referrals
Affiliate participation involves the processing of personal and business contact information necessary to administer the Affiliate Program, track referrals, and process commissions.
Affiliate data is used solely for program administration and compliance.
14. Children’s Privacy
Our services and website are not directed to children under the age of 13 (or higher age where required by law). We do not knowingly collect personal data from children.
15. SMS Communications & Phone Numbers
If you provide a phone number, Virtual Assists may use it to send transactional SMS messages related to your account, onboarding, service coordination, or administrative notifications.
We do not use SMS for marketing or promotional purposes without separate, explicit consent.
You may opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact hello@virtual-assists.com.
Phone numbers are processed solely for communication purposes and are not sold or shared with third parties for independent marketing use.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services constitutes acceptance of the updated policy.
17. Contact Us
For privacy-related questions or requests:
📧 hello@virtual-assists.com