Customer Support Virtual Assistant Services
Keep customers happy. Never miss a message again.
Let’s be real—slow responses, unresolved tickets, and scattered systems cost you sales. Our Customer Support VAs keep your inbox under control, your customers cared for, and your reputation strong — all without the overhead of an in-house team.
V = Virtual Care Team
Why Founders and Teams Hire Us
Because customer experience is too important to leave to chance.
You’re losing time — and trust — to unanswered emails and delayed replies
Your support systems are in place, but follow-through is missing
Every unresolved ticket is a potential churn risk
What Your Customer Support VA Can Handle
Our Customer Support VAs jump in to give your customers fast, human help — so your team can stay focused on growing the business.
Email and live chat support
Ticket management (Zendesk, Freshdesk, etc.)
Issue tracking and escalation
Customer follow-ups and satisfaction outreach
SOP creation for consistent responses
How We’re Different
We plug directly into your systems, learn your tone, and deliver brand-aligned support — no micromanaging needed.
Experienced in major helpdesk tools
Setup, onboarding, and training included
Month-to-month flexibility
U.S.-based account support and oversight
Common Tools Available
Helpdesk Platforms: Zendesk, Freshdesk, Help Scout, Gorgias
Live Chat: Intercom, LiveChat, Crisp, Drift
Ticketing & CRM: Salesforce Service Cloud, HubSpot Service Hub
Knowledge Base: Confluence, Notion, Guru
Workflow Automation: ByteGPT, Zapier
Copywriting & Templates: Jasper AI
Analytics & QA: Playvox, Klaus, Google Analytics
Tools Included with Your Customer Support Plan
Monday.com Work Platform
ChatGPT (basic usage)
Google Meet transcription (support call recaps & notes)
Gmail Smart Compose & AI-enhanced search
Note: Our VAs are trained in these tools. Client accounts, licenses, or premium integrations are not included in base pricing but can be added.